Privacy Policy

Pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR), and pursuant to Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights, the User is informed of the following points related to the processing of personal data on this website.

Identification of the Data Controller.

  • Data controller: VIVO RECUERDO, S.L. (hereinafter, VIVO RECUERDO)
  • Tax code: B-30921555
  • Telephone: +34 868 085 880
  • Contact email: [email protected]

Purpose of the Processing.

Merely browsing the website does not imply the processing of personal data by VIVO RECUERDO.

  • "I AM A USER/FUNERAL PARLOUR" If the data subject completes the contact form, the requested data will be processed solely for the purpose of (i) facilitating, streamlining and fulfilling the commitments established between VIVO RECUERDO and the User; (ii) maintaining the relationship established in the forms which the User completes; and (iii) attending a request or enquiry from the User.
  • "SIGN UP" When the data subject completes this form, they agree to receive advertising or promotions about our activities.

Authenticity of the Information Provided.

The User will be responsible for checking that the information provided is accurate and complete before making any decision related to any service or content. Likewise, the User will notify VIVO RECUERDO of any modification of their data, in order to keep it updated during all phases of the processing.

Lawful Basis for Data Processing.

The lawful basis for the processing of personal data is unequivocal and explicit consent, which will be obtained by verifying the User for the processing of their personal data for one or more specific purposes.

The User has the right to withdraw their consent at any time. It will be as easy to withdraw consent as it is to give it. As a general rule, the withdrawal of consent will not condition the use of the website.

On the occasions in which the User must or can provide their data via forms to make enquiries, request information or for reasons related to the website content, they will be informed whether it is mandatory to complete any of said forms due to them being essential for properly developing the operation carried out.

Data Recipients and International Transfers.

In general terms, only our employees, who are duly authorised, will be able to access the information we collect from you. Additionally, your personal information may be disclosed to third parties that need to have access to it, so that we can provide our services to you. For example, our bank will know your data if the payment of our services is made by bank transfer or credit card. Furthermore, your information may be disclosed to public or private organisations to whom we are required to provide your personal data in compliance with the law. To give an example, the General Tax Law requires certain information to be provided to the Tax Agency regarding financial transactions exceeding a specified limit.

If the Data Controller intends to transfer personal data to a third country or international organisation, the User will be informed about said third country or international organisation at the time of providing their personal data, as will they about the existence or absence of an adequacy decision from the European Commission.

Personal Data of Minors.

Respecting the provisions of Articles 8 of the GDPR and 7 of the LOPD, only Users over 14 years of age may give their consent for the lawful processing of their personal data. In the case of a minor under 14 years of age, the consent of their parents or guardians will be necessary for processing, and this is only considered lawful to the extent that they have authorised it.

Data Retention.

The information required through the contact form will be kept for the period necessary to manage the enquiry or request for information. Subsequently, it will remain encrypted during the prescriptive period for legal actions. After this period, the personal data will be deleted.

Exercise of Rights.

  • Right of access: the User has the right to obtain confirmation as to whether or not VIVO RECUERDO is processing their personal data and, if so, obtain information about their specific personal data and the processing which VIVO RECUERDO has carried out or is carrying out, as well as, among other things, information on the origin of said data and the recipients to whom the personal data has been or will be disclosed.
  • Right to rectification: the User has the right to have their personal data rectified if turns out to be inaccurate and to have incomplete personal data completed.
  • Right to erasure ("right to be forgotten"): the User has the right, provided that current legislation does not establish otherwise, to obtain the erasure of their personal data when (i) it is no longer necessary for the purposes for which it was collected or otherwise processed; (ii) the User has withdrawn their consent to the processing and this does not have another lawful basis; (iii) the User objects to the processing and there are no overriding legitimate grounds for the processing; (iv) the personal data has been unlawfully processed; (v) the personal data has to be erased for compliance with a legal obligation; or (vi) the personal data has been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to erasing the data, the Data Controller, taking account of available technology and the cost of implementation, will take reasonable steps to inform controllers which are processing the personal data that the data subject has requested the erasure by such controllers of any links to this personal data.
  • Right to restriction of processing: the User has the right to restrict the processing of their personal data. The User has the right to obtain restriction of processing when (i) they contend the accuracy of their personal data; (ii) the processing is unlawful; (iii) the Data Controller Responsible no longer needs the personal data, but it is required by the User for the exercise of legal claims; or (iv) the User has objected to processing.
  • Right to data portability: if the processing is carried out by automated means, the User will have the right to receive from the Data Controller their personal data in a structured, commonly used and machine-readable format, and will have the right to transmit said data to another controller. Where technically feasible, the Data Controller will transmit the data to another controller.
  • Right to object: the User has the right to prevent or discontinue the processing of their personal data by VIVO RECUERDO.
  • Right not to be subject to a decision based solely on automated processing, including profiling: the User has the right not to be subject to a decision based solely on automated processing, including profiling, unless current legislation establishes otherwise.

The User may exercise their rights by writing to the Data Controller, VIVO RECUERDO, specifying:

  • • Name and surname of the User, and copy of their ID card. In cases in which representation is permitted, identification by the same means of the person representing the User will also be necessary, as well as the document accrediting representation. The photocopy of the ID card may be substituted by any other legally valid means of certifying identity.
  • • The specific reasons for requesting the right or the information to which the User wishes to have access.
  • • Address for notification purposes.
  • • Date and signature of the data subject.
  • • Any document supporting the request being made.

This request and any other attached document should be sent to the following postal address and/or email address:

Postal address: Avda. Estación 26b, 30700 Torre Pacheco, Murcia - Spain

Email: [email protected]

If the User considers that the processing of personal data by VIVO RECUERDO has infringed their rights to data protection, especially if they are not satisfied with the exercise of their rights, they may lodge a complaint with the Spanish Data Protection Agency (

Information Security.

VIVO RECUERDO uses appropriate state-of-the-art technology to protect your data and personal information. Moreover, our website is hosted on secure servers protected against the most common types of attacks. VIVO RECUERDO has adopted technical and organisational measures that guarantee the security of personal data and prevent its alteration, loss, and unauthorised access or processing, taking into account the state of the art of technology, the nature of the stored data and the risks to which it is exposed.

Social Media.

VIVO RECUERDO has a profile on some of the main social media sites on the Internet and assumes responsibility for the content posted. In no case will VIVO RECUERDO extract data from social media, unless consent is explicitly obtained from the User to do so.


VIVO RECUERDO reserves the right to amend this Privacy Policy in order to adapt it to legislative or legal amendments, as well as to industry practices. In these cases, VIVO RECUERDO will announce the changes introduced on this website with reasonable notice prior to their implementation.

Last modified: 27/11/2020